Welcome to Community Health & Dental Care!
At CHDC, it's our mission to identify gaps in health services and ensure access to appropriate levels of care for all people in the service area, regardless of their ability to pay. We offer a wide range of services, including medical, dental, vision, physical therapy, podiatry, OB/GYN, behavioral health, and more!
Your health is important to us and we know that information is important to you. We created this page to answer some of our most frequently asked questions. If your question is not answered below, give us a call at 610-326-9460 to speak with a friendly member of our staff.
General FAQ
Visit our Become Our Patient page to learn how to become a CHDC patient in 4 easy steps! We offer a wide range of services, including medical, dental, vision, physical therapy, podiatry, OB/GYN, behavioral health, and more.
CHDC offers convenient locations throughout the Tri-County area including Pottstown, Barto, and our newest office in Boyertown - Now Open!
Please note:
Here at CHDC, we accept patients regardless of insurance status. If you are uninsured or underinsured, please give us a call at 610-326-9460 to speak with a member of our Patient Services team about establishing CHDC as your healthcare home.
Additionally, for those who qualify, we offer a Healthcare Discount on a sliding scale fee. All CHDC patients are encouraged to apply for the healthcare discount.
For existing patients, we offer 2 easy ways to schedule appointments! Visit our Schedule Now page to learn more about our:
- Digital Front Door
- Patient Portal
If you haven't already, start your healthcare journey with CHDC and Become Our Patient today. You can also give us a call at 610-326-9460 or walk into your local CHDC office and speak to one of our Patient Services Representatives.
What is an annual wellness visit?
- This visit gives our team an opportunity to lead a preventive care visit where we can answer any questions or concerns that you may have, review your medications, conduct yearly preventive care screenings, identify other preventive care measures and immunizations that you may be due for, and create a personalized care plan for you.
Is there a cost?
- This visit is fully covered by Medicare and is completed once a year. We know you may have questions that you can’t get to during your normal office visits so this is an opportunity for you to have those questions addressed and relayed to your provider if any actions need to be taken so we can focus on keeping you healthy.
How long will the visit take?
- We can take the time you need to address your questions and concerns. If you have more questions or if the provider has more things we need to cover, the visit can take longer but it typically takes about 45 minutes to an hour.
Is this the same as my annual physical?
- No, during this visit, there will not be an extensive physical exam. It is focused on preventive care to gather important information to take better care of your health.
At CHDC, we want to provide access and convenience for our patients and their families to take care of their health. An integrated visit allows the patient to have more than one provider service encounter in one day, saving you time and maximizes your health!
For example: You are coming in for a Vision Appointment so you can INTEGRATE a Dental AND Behavioral Health visit, and choose to also have a Medical, OB/GYN, Physical Therapy, OR Podiatry visit.
Note: Subject to availability in schedule.
Please click here for easy-to-read Integration Chart.
If you are having a medical emergency, please call 911.
For non-emergency after-hours care, do not go to the ER, call us first at 610-326-9460. All calls will be routed to our answering service to be connected with an on-call provider.
Open Access means there are a designated number of appointment slots available each day in a Provider's schedule which can be scheduled either the day before or the same day. These slots are available to patients in good standing and are available on a first come, first serve basis by calling 610-326-9460.
Same Day means patients who have missed more than three (3) appointments within a 12-month period are placed on Same Day Status and can only call on the day needed to schedule an appointment. No future appointments will be made.
- Per our revised Missed Appointment Policy effective January 1st, 2024, if a patient is compliant with keeping appointments for six (6) months he/she is eligible to write a letter to the Resolution Committee requesting reinstatement to the regular scheduling process. The Resolution Committee will review patient compliance and decide and inform patient via telephone or in writing of their decision.
Yes. To become a CHDC patient, please visit our Become Our Patient page or give us a call at 610-326-9460 to speak with a member of our friendly Patient Services staff.
You need to be an established medical patient in order to see a behavioral health provider at CHDC. If you are not yet a patient, please visit Become Our Patient or give us a call at 610-326-9460 to establish care. If you are already a CHDC patient, please speak with your provider about our Behavioral Health services at your next appointment.
Appointments canceled less than 24 hours will be deemed as a Missed Appointment in accordance with our Late and Missed Appointment Protocol.
ATTENTION: If you speak a language other than English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call 1-610-326-9460 or speak to your provider.
Spanish
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También están disponibles de forma gratuita ayuda y servicios auxiliares apropiados para proporcionar información en formatos accesibles. Llame al 1-610-326-9460 o hable con su proveedor.
Arabic
تنبیھ: إذا كنت تتحدث اللغة العربیة، فستتوفر لك خدمات المساعدة اللغویة المجانیة. كما تتوفر وسائل مساعدة وخدمات مناسبة
1- ) أو تحدث 610-326-9460) 1-xxx-xxx-xxxx لتوفیر المعلومات بتنسیقات یمكن الوصول إلیھا مجاناً. اتصل على الرقم
إلى مقدم الخدمة" .
Bengali
মেনােযাগ িদন: যিদ আপিন বাংলা বেলন তাহেল আপনার জন িবনামূেল ভাষা সহায়তা পিরেষবািদ উপল রেয়েছ। অােসেযাগ ফরমােট তথ দােনর জন উপযু সহায়ক সহেযািগতা এবং পিরেষবািদও িবনামূেল উপল রেয়েছ। 1-610-326-9460 নের কল কন অথবা আপনার দানকারীর সােথ কথা বলুন।”
Chinese; Mandarin
注意：如果您说[中文]，我们将免费为您提供语言协助服务。我们还免费提供适当的辅助工具和服务，以无障碍格式提供信息。致电1-610-326-9460 或咨询您的服务提供商。”
French
ATTENTION : Si vous parlez Français, des services d'assistance linguistique gratuits sont à votre disposition. Des aides et services auxiliaires appropriés pour fournir des informations dans des formats accessibles sont également disponibles gratuitement. Appelez le 1-610-326-9460 ou parlez à votre fournisseur. »
Haitian Creole
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd aladispozisyon w gratis pou lang ou pale a. Èd ak sèvis siplemantè apwopriye pou bay enfòmasyon nan fòma aksesib yo disponib gratis tou. Rele nan 1-610-326-9460 oswa pale avèk founisè w la.”
Portuguese
ATENÇÃO: Se você fala [inserir idioma], serviços gratuitos de assistência linguística estão disponíveis para você. Auxílios e serviços auxiliares apropriados para fornecer informações em formatos acessíveis também estão disponíveis gratuitamente. Ligue para 1-610-326-9460 ou fale com seu provedor.”
Russian
ВНИМАНИЕ: Если вы говорите на русский, вам доступны бесплатные услуги языковой поддержки. Соответствующие вспомогательные средства и услуги по предоставлению информации в доступных форматах также предоставляются бесплатно. Позвоните по телефону 1-610-326-9460 или обратитесь к своему поставщику услуг.
Vietnamese
LƯU Ý: Nếu bạn nói tiếng Việt, chúng tôi cung cấp miễn phí các dịch vụ hỗ trợ ngôn ngữ. Các hỗ trợ dịch vụ phù hợp để cung cấp thông tin theo các định dạng dễ tiếp cận cũng được cung cấp miễn phí. Vui lòng gọi theo số 1-610-326-9460 hoặc trao đổi với người cung cấp dịch vụ của bạn.”
Before Your Appointment
There are multiple ways to get to your appointment at CHDC.
We offer FREE Transportation services to all CHDC patients via our shuttle from convenient locations throughout our service area. If you would like to use our FREE Transportation service, please call 610-326-9460 to schedule your transportation pick-up / drop-off location. To learn more about Transportation, please click here.
If you are driving or walking, please click here for directions.
Some of our offices are located on public transportation routes. Visit the Pottstown Area Rapid Transit page to learn more.
We ask that you arrive 15 minutes before your appointment to check in and fill out any necessary paperwork. Please bring a photo ID and insurance card information.
CHDC is proud to offer 5 locations to serve the tricounty area. Click below to see what we offer at each location.
Yes! All of our CHDC offices are fully accessible. If you have specific questions, please give us a call at 610-326-9460 to speak with a member of our Patient Services team.
We have multiple providers who are bi- or multi-lingual on our staff here at CHDC, and we also offer online language translation services at all of our CHDC locations.
After Your Appointment
As your patient-centered medical home, we offer healthcare services for your primary care needs. In some situations, your provider may determine that you need to see a specialist. Our team will coordinate you and the specialist's office to make sure your appointment is scheduled.
Your provider and a member of your Care Team will walk you through the process of getting this test done and next steps.
For some prescriptions, you are able to pick them up at our CHDC Dispensary at our Shoppes at Coventry (formerly Coventry Mall) location right after your appointment! Through our partnership with The Medicine Shoppe of Boyertown, we are able to expand pharmacy services, offer free delivery, and medication discounts to patients within the service area. Talk with your provider about prescription options to learn more!
Here at CHDC, we are part of the 340B Discount Medication Program. This program allows health centers like CHDC to provide eligible patients with their medications at affordable prices. Talk to your provider at your appointment or visit our CHDC Dispensary in the Coventry Mall office to find out if you qualify for these discounts.
CHDC patients are able to view their lab results through their patient portal! Log into your patient portal here. Upon reading the results of your lab work, you will receive a call from your provider or nurse with your results. Your provider or nurse will determine whether another appointment will be required. Please note: Lab results may be available to you before your provider has reviewed them. Please allow up to 72 hours for providers to review your results and contact you.
Some patients will be asked to schedule a follow-up visit as they check out from their appointment. If you have opted into text message reminders, you will receive a reminder three days prior and 24 hours prior to your next appointment. If you have a patient portal, you will have access to view upcoming appointments and also receive appointment reminders.
For existing patient, please visit Schedule Now to schedule upcoming appointments.
Medical Records and Forms
Visit our Patient Forms page and fill out our HIPAA Release - Personal Health Record Request form to request a copy of your medical records. Once your form is completed, give us a call at 610-326-9460.
Paperwork from a school or employer requiring medical record information is to be dropped off with a Patient Service Representative at the front desk and given to our Medical Records Department. Please allow 72 hours for requests to be completed. Once completed, you will be contacted for pick-up.
Insurance and Billing
Here at CHDC, we accept patients regardless of insurance status. We accept Medicaid, Medicare, and many commercial insurance plans. Please visit our Insurance Information page and contact our office 610-326-9460 and we can help answer your question more specifically.
If you are uninsured or underinsured, healthcare discounts are available to those who qualify. Please give us a call to speak with a member of our Patient Services team about establishing CHDC as your healthcare home.
Our on-site Case Management Team provides comprehensive care coordination to patients with the goal of improving an individual’s health and social well-being. We are Community Partners with the PA Department of Public Welfare. Our Case Management team can assist patients in applying for state programs such as Medicaid, Select Plan for Woman, SNAP, Cash Assistance and the Pennsylvania Low Income Home Energy Assistance Program (PALIHEAP).
Visit our Case Management page to learn more.
Here at CHDC, we accept patients regardless of insurance status. If you are uninsured or underinsured, please give us a call at 610-326-9460 to speak with a member of our Patient Services team about establishing CHDC as your healthcare home.
Additionally, for those who qualify, we offer a Healthcare Discount on a sliding scale fee. To learn more about applying for the discount, click here.
At CHDC, we do not want cost to be a barrier to receiving high quality healthcare. For qualifying patients, we offer a Healthcare Discount and sliding scale payment plan to make healthcare affordable for all. Visit our Healthcare Discount FAQ document to learn more.
We accept cash, personal checks (with ID), Visa, MasterCard, and Discover.
At CHDC, we make it easy for you to pay your bill.
- If you received an invoice, please visit: Patient Payment Portal or call 484-948-3671 for assistance.
- If you have a Patient Portal account, you can pay your bill right from your portal
- You can also pay a bill at any of our CHDC offices or on the phone by calling 610-326-9460.
After your visit, you will receive a billing statement either in your patient portal or in the mail. Your statement will reflect any unpaid balances on your account. If you have questions about your statement, give us a call at 610-326-9460 to speak with a member of our billing department.
If you forgot to give our team your insurance information during your appointment, please give us a call at 610-326-9460 as soon as possible.
Additional Questions
Yes! Our Center of Excellence and Medication-Assisted Treatment programs at CHDC use both internal and external resources and referrals to provide the best addiction treatment services.
Internally, we refer to medication-assisted treatment, medical services, and referrals to behavioral health counseling. Externally, we partner with organizations such as 12-Step Meetings, Sober Living opportunities, and more to provide care outside of our office.
Visit our Center of Excellence page or our Medication Assisted Treatment page to learn more.
Yes! We offer FREE transportation services for patients to and from CHDC when making their appointment. Learn more about our Transportation Services by clicking here.