Missed Appointment Policy


  • CHDC requires at least 24 hours’ notice of cancellation prior to the scheduled appointment time.
  • If you fail to give 24 hours’ notice of cancellation and do not show for your scheduled appointment, it will count as a MISSED APPOINTMENT.
  • Three (3) MISSED APPOINTMENT occurrences will result in discharge from our practice.
  • Per our revised Missed Appointment Policy effective February 3, 2014, if you wish to be reinstated to our practice, you must attend our “Missed Appointment Reinstatement Class” within 60 days of being discharged. You may contact our office to be scheduled for the class if you wish to be reinstated.
  • Missed Appointment Reinstatement Class is always the third Thursday of the month. Patients need to arrive by 4:15pm, class starts at 4:30pm and lasts 45 minutes. Classes are: 12/17, 1/21, 2/18, 3/17, 4/21, 5/19, 6/16, 7/21, 8/18, 9/15, 10/20, 11/17 and 12/15.

You may contact our office 24 hours prior to your scheduled appointment to cancel by phone (800) 589-6212.

Locations & Hours of Operation

11 Robinson St, Suite 100 Pottstown, PA

Hours of Operation

  • Monday: 8am-8pm
  • Tuesday*: 8am-7pm
  • Wednesday*: 8am-7pm
  • Thursday*: 8am-7pm
  • Friday**: 8am-5pm
  • Saturday: 8am-3pm
* Dental only closes at 5:00 p.m.
** Dental only closes at 4:00 p.m.

700 Heritage Dr, Suite 701 Pottstown, PA

  • Hours of Operation

  • Monday: 8am-5pm
  • Tuesday: 8am-7pm
  • Wednesday: 8am-7pm
  • Thursday: 8am-7pm
  • Friday: 8am-5pm
  • Saturday: Closed
  • Walk In Hours

  • 8am – 4pm
  • 8am – 7pm
  • 8am – 7pm
  • 10am – 7pm
  • 8am – 4pm
  • Last patient will be seen 15 mins prior to closing

800 Heritage Dr, Suite 802 Pottstown, PA

Hours of Operation

  • Monday: 8am-6pm
  • Tuesday: 8am-6pm
  • Wednesday: 8am-6pm
  • Thursday: 8am-8pm
  • Friday: 8am-2pm
  • Saturday: Closed

Please scan the QR code below on your phone to view an informational video on missed appointments.

We look forward to providing you and your family with the highest quality medical and dental care. Thank you for choosing Community Health & Dental Care.


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