Patient Services Representative

Position Summary: Provides general clerical support to primary care teams and general customer service for health center patients and visitors.

Role Qualifications:

Education: High school diploma or equivalent

Experience: Medical or dental office experience or background required

Location: Attendance required at assigned CHDC site(s)

Position Summary: Provides general clerical support to primary care teams and general customer service for health center patients and visitors.

POSITION RESPONSIBILITIES:

      • Performs duties of Front Desk Secretary/Receptionist as needed (greeting patients and visitors, patient intake and input of all required registration information, scheduling appointments, etc.) at assigned area within the health center.
      • Verifies and updates patient information at each visit (address, phone, insurance, etc.)
      • Intake of insurance information and verification
      • Management of patient flow
      • Supports Billing Department by documenting correct billing information at the point of service (including eligibility verification, updating insurance information, and appointment tracking)
      • Collects co-payments and payments from patients at the point of service. Also making sure that your cash drawer balances daily.
      • Provides patient services, including resolving complaints, making daily reminder calls, etc.
      • Operates main telephone switchboard, routes calls, takes patient messages, sets appointments according to protocol.
      • Provides translation services as able and appropriate.
      • Performs all assigned duties in a manner consistent with maintaining a safe and respectful patient care environment.
      • Performs other related duties as required or assigned.

Organizational

      • Adheres to the organizations mission, vision and values.
      • Adheres to the organization’s policies regarding time and attendance.
      • Complies with accepted dress code and maintains a professional image.
      • Demonstrates reliability and trustworthiness.
      • Manages time and other resources to meet established goals within the agreed upon time frames.
      • Demonstrates flexibility in the acceptance and completion of work assignments.
      • Participates in the department’s performance improvement activities.
      • Maintains patient/employee confidentiality in the management of information.
      • Observes the Health Care System’s compliance policies.