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Position title
Patient Pre-Registration Representative
Description

The Patient Pre-registration Representative will be responsible for arranging for efficient and accurate collection of information for orderly registration of all patients. The Patient Pre-registration Representative coordinates the timely retrieval of new patient registration information, insurance verification, and financial counseling of patient activity, following CHDC departmental and regulatory policies.

Responsibilities

Position Responsibilities:

  • Meets with patient to complete new patient registration forms and processes.
  • Calculates patient healthcare discount/sliding fees where applicable and assist with completing new or renewal applications.
  • Ensures that patients are aware of required identification/insurance/financial documentation verification needed when attending first appointment.
  • Verify accurate financial information is entered into system.
  • Screens, verifies and pre-certifies third-party insurance coverage for new patients.
  • Identifies copays and deductibles and explains self-pay responsibilities to patients.
  • Identifies self-pay responsibilities and discusses with patients and enters information in the EMR system.
  • Reviews and ensures all appropriate demographic and insurance information is captured into EMR system.
  • Maintains electronic mailbox submission of patient information for registration.
  • Performs all assigned duties in a manner consistent with maintaining a safe and respectful patient care environment.
  • Performs other related duties as required or assigned.
  • Assist Patient Financial Reps with patient budget plans as applicable.

Organizational Responsibilities:

  • Adheres to the organizations mission, vision and values.
  • Adheres to the organization’s policies regarding time and attendance.
  • Complies with accepted dress code and maintains a professional image.
  • Demonstrates reliability and trustworthiness.
  • Manages time and other resources to meet established goals within the agreed upon time frames.
  • Demonstrates flexibility in the acceptance and completion of work assignments.
  • Participates in the department’s performance improvement activities.
  • Maintains patient/employee confidentiality in the management of information.
  • Observes the Health Care System’s compliance policies.
Education
  • High school diploma or equivalent
Experience
  • Medical or dental office experience or background required.
  • 1-3 years related work experience required.
  • Strong customer service background required.
  • Bilingual strongly preferred.
  • Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations
  • The highest regard for patient confidentiality is an expectation at all times.
  • Employee must be able to readily adjust to change and handle a rapid-paced environment
  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, or PowerPoint
  • Written Communications: Ability to communicate clearly and effectively in written English with internal and comprehend external customers.
  • Oral Communications: Ability to and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
  • Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  • Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
  • Demonstrates a strong attention to detail.
  • Bilingual/bicultural strongly preferred.
  • Ability to work with diverse medically underserved population required.
Compliance Provision
  • This position requires compliance with Health Center’s written standards, including its Standards of Conduct and policies and procedures (“Written Standards”). Such compliance will be an element considered as part of the employee’s regular performance evaluation.
  • Failure to comply with Health Center’s Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or Health Center’s Written Standards, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with Health Center’s Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance Through Appropriate Disciplinary Actions.
Americans with Disabilities Act Statement

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

Industry
Health Care
Job Location
351 Schuylkill Rd, PA, 19465, 155
Date posted
September 8, 2021
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Position: Patient Pre-Registration Representative

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