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Position title
IT Technician/Helpdesk
Description

Assists with managing daily operations of the health center’s information technology systems, including primary responsibility for the health center’s Information Systems.  Supports, trains, and develops staff in the effective use of technology. Handles Help Desk tickets and employee IT support issues.

Responsibilities
  • Provides help desk support for CHDC’s employees, troubleshoot computer systems, printers, copiers, faxes & telephones, and non-clinical technology
  • Assists in design, installation, operation and maintenance of information systems technology including local and wide area networks. Demonstrates collaboration and teamwork with all members of the staff.
  • Must be willing to travel and obtain flexible schedule for any information system urgent or non-urgent problem. On-call availability after hours as needed.
  • Defines, creates and implements system interface between clinical and non-clinical staff.
  • Provides suggestions to Directors to improve staff productivity and efficiency.
  • Works closely with contracted/non-contracted private technology companies that CHDC utilizes.
  • Assists in responsibility for documentation of IS equipment and maintaining detailed inventory of hardware and software for CHDC.
  • Assists with documentation of updates and monitors all license renewals, computer virus software and any other important technological software or hardware that is vital to CHDC.
  • Assists with maintaining security of CHDC’s networks and data.
  • Assists in responsibility of documenting IS processes & setting up trainings when needed.
  • Miscellaneous projects and other duties as assigned.
Education
  • Evidence of training and experience related to information systems is required.
  • Minimum 2-year degree and/or technical certifications

 

 

Experience
  • Minimum of 2 years of information system experience.
  • Experience with Microsoft Server and Office 365 technologies
  • Experience with A+ and Net+ Preferred
  • Electronic Health Records experience preferred
  • Must have demonstrated technical abilities
  • Must have excellent written and oral communication skills
  • Must have demonstrated excellent customer service skills
Compliance Provision
  • This position requires compliance with Health Center’s written standards, including its Standards of Conduct and policies and procedures (“Written Standards”). Such compliance will be an element considered as part of the employee’s regular performance evaluation.
  • Failure to comply with Health Center’s Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or Health Center’s Written Standards, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with Health Center’s Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance Through Appropriate Disciplinary Actions.
Americans with Disabilities Act Statement

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

Employment Type
Non-exempt / Hourly
Industry
Health Care
Job Location
351 Schuylkill Rd, 19465, PA, 155
Date posted
August 4, 2020
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Position: IT Technician/Helpdesk

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