The Medical Assistant (MA) is responsible for performing a variety of duties working collaboratively with the medical provider and care coordinators/site coordinator. MA is part of a team creating an atmosphere that is receptive to other’s thoughts and concerns in order to provide compassionate care between our patients and effective communication to the staff. The MA is involved in both the clinical and clerical duties of the practice in order to deliver optimal patient care services within the scope of the medical assistant's professional expertise. The MA may provide care which is considered routine, poses little potential hazard for the patient, involve little or no modification from one client-care situation to another, be performed with a predictable outcome, or does not inherently involve ongoing assessments, interpretations, or decision-making, which could not be logically separated from the procedure itself. The MA must be certified by the AAMA within 3 months of hire and recertified either every 2 or 5 years in compliance with the MA’s individual certification requirement.
- Participate in morning team huddles
- Participate in pre-visit planning activities
- Prepare exam rooms and patient for examination, treatment/procedures and assist provider
- Perform patient care procedures keeping in mind the age specific needs of the patient
- Prepare and administer medications and immunizations, under physician supervision
- Document data collected during the patient care process via electronic or paper medical record
- Collect and process specimens for laboratory testing and completes appropriate paperwork or electronic documentation necessary
- Order diagnostic studies per physician request and follow up with patient's results via proper
protocol or standing order
- Keep inventory and process sample medications, prescriptions and refills, as directed by the physician
- Maintain the dignity and confidentiality of the patient
- Documentation accurately reflects the patient care given
- Maintain patient registries as needed
- Recognize and respond appropriately to emergency situations
- Coordinate patient flow
- Act as a clinical preceptor
- Perform tasks as delegated by Provider in a timely manner
- Performs other duties as assigned
Practice established quality control guidelines / policies:
- Maintains knowledge of all CHDC policies and procedures
- Participates in quality control and QI/PCMH performance improvement activities
- Competently perform laboratory testing
- Clean exam rooms/procedure room between patient visits
- Clean instruments/autoclave/.sanitizing equipment
- Apply principles of aseptic technique and infection control
Assists with patient care follow-up education:
- Relay instructions to patient/family
- Assists physician follow-up
- Clinical pharmacology
- Provides informational literature
- Prepare and document in EMR during patient visit
- Assist with scheduling, coordinating and monitoring inpatient and outpatient appointments, admissions, ER summaries, procedures
- Support medical record management
- Update patient information as needed
- Promote compliance with documentation requirements
- Perform front desk clarification functions as needed
- Accurately maintain medical records (electronic and/or paper)
- Maintain electronic skills
- Order supplies
- Complete annual required educations
- Complete all mandatory trainings
- Participate in office meetings
- Pursue and maintain required certifications
- Pursue medical assistant certification, if not already attained
- Assume responsibility for learning and growth related to employment
- Participate in QI performance improvement activities
- Adheres to the organizations mission, vision and values.
- Adheres to the organization’s policies regarding time and attendance.
- Complies with accepted dress code and maintains a professional image.
- Demonstrates reliability and trustworthiness.
- Manages time and other resources to meet established goals within the agreed upon time frames.
- Demonstrates flexibility in the acceptance and completion of work assignments.
- Participates in the department’s performance improvement activities.
- Maintains patient/employee confidentiality in the management of information.
- Observes the Health Care System’s compliance policies.
- Demonstrates a strong attention to detail.
- Medical Assistant certification from accredited school and/or formal training program required
- Knowledge of medical terminology
- Computer experience required, EMR preferred, NextGen Preferred
- CPR certification required
- Certification by the American Association of Medical Assistants (AAMA) required within 3 months of hire date
- One to two years physician office experience preferred
- This position requires compliance with Health Center’s written standards, including its Standards of Conduct and policies and procedures (“Written Standards”). Such compliance will be an element considered as part of the employee’s regular performance evaluation.
- Failure to comply with Health Center’s Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or Health Center’s Written Standards, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with Health Center’s Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance Through Appropriate Disciplinary Actions.
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.