Career Opportunities

Community Health and Dental Care (CHDC) is a non-profit community health center located in Pottstown, PA. We provide the highest quality health and dental care for our patients by utilizing the latest standards and most advanced technology in a professional atmosphere.

We offer our employees an excellent benefits package, including competitive salary, comprehensive medical/dental, 401(k) with a company match, long term and short term disability, and a highly supportive work environment! CHDC is an equal opportunity employer committed to a diverse workforce. M/F/D/V

Salary and Benefits:
Salary will be competitive and commensurate with experience.

Application Process:
To apply, send resume and cover letter with salary requirements to HR@ch-dc.org. Only resumes with salary requirements will be considered. No phone calls please.

Chief Operating Officer (COO)

Department: Operations
Reports to:  Chief Executive Officer
Written: 8/1/12
FLSA status: Exempt, Salaried
Unit Code: 120
Supervisory: Yes
Revised: 4/16/19

Position Summary: The primary responsibility of the Chief Operating Officer (COO) is to ensure effective services occur and the smooth operation of the health center sites, including direct patient services, systems management, information technology and administrative needs. Directs, supervises and coordinates the overall clinical and business operations for the Center. Direct supervision of Operations Director and IT Support Staff. Participates in the development and administration of policies on clinical and business operations. Participates in strategic planning.

Role Qualifications:

Education:

  • Bachelor’s degree in health care administration or five years of experience in a health care setting.

Experience:

  • Minimum of five years of progressively responsible administration experience in health care or human services related organizations. Evidence of training and experience related to information systems is required.

Skills:

  • Knowledge of organization policies, procedures, systems and objectives.
  • Knowledge of governmental regulations and compliance requirements.
  • Skill in planning, organizing, prioritizing, delegating and supervising.
  • Skill in exercising initiative, judgment, problem-solving, decision-making.
  • Ability to anticipate and react calmly in emergency situations.
  • Skills in developing and maintaining effective relationships with all levels of staff as well as patients and the public.
  • Demonstrate leadership, interpersonal, budget development and management skills.
  • Working knowledge of health care facility
  • Demonstrate the ability to analyze health care operations and make creative improvements.
  • Demonstrate initiative and responsibility
  • Positive management style and project professional manner and image.
  • Ability to analyze and interpret complex data.
  • Excellent and effective written and verbal communication skills.

Location: This position requires travel to, but not limited to, all CHDC sites, including meetings, off-site retreats, conferences, workshops, and outreach functions.

Position Responsibilities:

  • Workforce planning in cooperation with Operations Director, Administration and all other department heads.
  • Coordinate with Directors and Site Managers on clinical operations.
  • Primary responsibility for the health center’s Electronic Health Records systems.
  • Supports, trains, and develops staff in the effective use of technology.
  • Attend monthly management meetings.
  • Evaluate, maintain, and recommend equipment.
  • Manage and maintain facilities working either independently or with landlords/leasing agents as needed.
  • Participates in the development and implementation of the mission, vision and values of CHDC including the deliverance of high quality, patient focused health care.
  • Supervises and works closely with the Operations Director and Executive Assistant to resolves problems related to staffing, utilization of facilities, equipment and supplies for the Center.
  • Evaluates performance and recommends merit increases, promotion, and disciplinary actions.
  • Analyzes and recommends changes in organizational systems, policies and procedures and ensures their implementation.
  • Delegates authority and responsibility as appropriate.
  • Participates in professional development activities to keep current with trends and practices in health care administration (conferences, journals)
  • Participates in the evolution and refinement of the quality improvement process at the Center
  • Undertakes special projects as directed by the CEO.
  • Write, maintain and enforce policies and procedures in conjunction with CHDC mission, vision and values.

RN- Nurse Manager

Department: Medical
Reports to:  CMO
Written: 8/1/12
FLSA status: Exempt
Unit Code: 200
Supervisory: Yes
Revised: 3/22/19

Position Summary: Under the general direction of the Chief Medical Officer performs overall Registered Nursing care, including triage for drop-in and telephoning patients, immunization administration and oversight, and supervision of the Medical Assistant Team Leads, Nurse Educator, Triage and Community Health Workers.

Role Qualifications:
Education:

  • Registered Nurse in the Commonwealth of Pennsylvania
    Experience:

    • Experience in case management, disease management, home health care nursing, hospital nursing or intensive outpatient education and self-management support preferred

    Position Responsibilities: The Nurse Manager is responsible for all or part of these position requirements:

    • Provides nursing services including: medications and injections to patients as directed by the providers; immunizations; referrals to other providers and community health resources; and health instruction to patients or following examinations
    • Monitors patient flow and, in the case of patient overflow, assists medical staff in preparation of examination rooms, preparation of patients for exam, and taking of vital signs of patients. Performs other routine procedures (i.e., weighing and measuring), as necessary.
    • Supervises all nursing functions at the health center site assigned including immediate supervision of other nurses to assure conformance with established standards and procedural requirements.
    • Oversees and assists the MA Team Leads to adequately supply routine medical supplies; reorders supplies through established purchasing procedures.
    • Maintains updated file of referrals and provides referral information to Medical Director.
    • Triage all medical calls and drop-in patients for the health center.
    • Participates in general and medical staff meetings as required.
    • Oversees MA Team leads in preparation of staff schedules and assures that adequate coverage is provided to providers and health center sessions.
    • Assist the Medical Director, Nurse Practitioner, and/or Executive Director on matters relating to nursing practices and participates in development of policies and protocols for patient care

Dentist

Department: Dental
Reports to:  Dental Director
Written: 8/1/12
FLSA status: Exempt, Salaried
Unit Code: 300
Supervisory: None
Revised:

Position Summary: Provides and directs preventative and restorative procedures in accordance with dental standards of care and PA license guidelines including but not limited to interviews and examines of scheduled patients. The dentist renders professional dental services to the patient population of Community Health and Dental Care, Inc.

Role Qualifications:

Education:

  • Graduate of an approved dental school.
  • Possess current license to practice dentistry in the State of Pennsylvania

Experience:

  • Minimum 1 to 3 years’ experience as a practicing dentist preferred.
  • Excellent interpersonal and oral and written communication skills are required.

Location:

  • This position requires travel to, but not limited to, all CHDC sites, including meetings, off-site retreats, conferences, workshops, and outreach functions.

Use of Personal Vehicle:

  • Valid PA Driver’s License required
  • Maintenance of state minimum insurance requirements.

Position Responsibilities:

  • Interviews and examines walk-in patients
  • Completes oral examination, dentition charting, and diagnosis for every patient
  • Develops an individualized treatment plan according to the needs of the
    patient
  • Reviews the treatment plan with the patient
  • Performs follow-up examinations on patients referred to dental specialists
  • Performs emergency dental procedures when necessary
  • Orders appropriate radiographs
  • Interprets radiographs
  • Completes prophylaxes
  • Performs conservative periodontal therapy
  • Performs fluoride therapy
  • Applies dental sealants
  • Completes routine restorations
  • Performs emergency endodontic
  • Performs extractions
  • Installs dental prosthetics
  • Provides patient with instruction on good oral hygiene
  • Educates patients in regard to dental health and education and the need for continued dental care
  • Complies with OSHA regulations while performing treatment
  • Adheres to CHDC clinical policies as outlined in the Policies and Procedures Manual and Health Care Plan
  • Completes all patient billing information in a timely manner
  • Adheres to CHDC administrative policies as outlined in the Policies and Procedures Manual and Health Care Plan

Certified Recovery Specialist (CRS)

Department: Behavioral Health
Reports to:  Director of Behavioral Health
Written: 01/22/17
FLSA status: Non-exempt, hourly
Unit Code: 120
Supervisory: None
Revised:

Position Summary: The primary function of the CRS is to help individuals gain access to needed resources in the community by assisting them in overcoming barriers and helping them bridge gaps between their needs and available resources.

Role Qualifications:

Education: High School Diploma or equivalent; Certification from PA certified Recovery Specialist training.

Experience: Ability to work with diverse population and community outreach.

Location: Attendance required at assigned CHDC site(s); Travel to community based facilities and sites in Outreach efforts.

Position Responsibilities:

  • Promote principles of recovery with participants and community providers.
  • Engage individuals who are using opioids in a trusting and supporting relationship, providing emotional support with professional boundaries.
  • Assist in identifying or reconnecting to natural supports including but not limited to peer recovery supports and self-help groups in the community.
  • Assist in scheduling appointments and supporting the individual in the engagement process of the identified appropriate level of care for behavioral health, physical health, and addiction needs.
  • Assist in accessing and navigating the mental health, drug and alcohol, criminal justice and physical health systems.

Organizational

    • Adheres to the organizations mission, vision and values.
    • Adheres to the organization’s policies regarding time and attendance.
    • Complies with accepted dress code and maintains a professional image.
    • Demonstrates reliability and trustworthiness.
    • Manages time and other resources to meet established goals within the agreed upon time frames.
    • Demonstrates flexibility in the acceptance and completion of work assignments.
    • Participates in the department’s performance improvement activities.

Maintains patient/employee confidentiality in the management of information.

  • Observes the Health Care System’s compliance policies.

 

Physical Therapy Front Office Coordinator/PT Aide

Department: Clinical
Reports to:  PT Director
Written: 2/21/19
FLSA status: Non-exempt, hourly
Unit Code: 200
Supervisory: None
Revised:

Position Summary: Provides general clerical support to primary care teams and general customer service for health center patients and visitors.

Education: High school diploma or equivalent. Associates degree preferred
CPR: CPR certification required
Experience: Medical Office experience required; previous work experience in a physical therapy setting preferred. Previous work experience supervising exercise strongly preferred.
Location: Attendance required at assigned CHDC site(s)

Position Responsibilities:

  • Performs duties of Front Desk Secretary/Receptionist as needed (greeting patients and visitors, patient intake and input of all required registration information, scheduling appointments, etc.) at assigned area within the health center.
  • Verifies and updates patient information at each visit (address, phone, insurance, etc.)
  • Intake of insurance information and verification
  • Obtain pre-authorization if required
  • Management of patient flow
  • Supports Billing Department by documenting correct billing information at the point of service (including eligibility verification, updating insurance information, and appointment tracking)
  • Collects co-payments and payments from patients at the point of service. Also making sure that your cash drawer balances daily.
  • Work as part of a team to provide physical therapy to patients, under the direction and supervision of the Physical Therapist.
  • Ensure facility hygiene and maintenance through routine infection control procedures and regular housekeeping
  • Exercise equipment setup
  • Therapeutic exercise monitoring
  • Modalities setup
  • Establish and maintain patient records in hard copy and electronic format
  • Keep patient information confidential in accordance with HIPAA
  • Participate in internal chart audits, billing audits and other compliance programs
  • Represent CHDC in the community through participation in marketing opportunities
  • Performs all assigned duties in a manner consistent with maintaining a safe and respectful patient care environment.

Organizational

  • Adheres to the organizations mission, vision and values.
  • Adheres to the organization’s policies regarding time and attendance.
  • Complies with accepted dress code and maintains a professional image.
  • Demonstrates reliability and trustworthiness.
  • Manages time and other resources to meet established goals within the agreed upon time frames.
  • Demonstrates flexibility in the acceptance and completion of work assignments.
  • Participates in the department’s performance improvement activities.
  • Maintains patient/employee confidentiality in the management of information.
  • Observes the Health Care System’s compliance policies.

Essential Skills & Experience:

  • Computer skills required, including data entry and proficiency with Microsoft Word, Excel and email.
  • Professional verbal and written communication skills
  • Excellent customer service skills
  • Professionalism, including excellent phone and email etiquette
  • Positive attitude and team orientation required
  • Able to work as part of a team to support the physical therapy staff
  • Ability to be flexible in the acceptance and completion of work assignments
  • Demonstrates a strong attention to detail and focus on accuracy
  • Bilingual/bicultural strongly preferred;
  • Ability to work with diverse medically underserved population required.

Physical demands & work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, talk and hear. Employee must occasionally lift and/;or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Mental Demands: Stressful due to time constraints and multiple tasks//procedures occurring at the same time.
  • Work environment: the noise level in the work environment is usually moderate.
  • Manual Dexterity Required: Must be able to manipulate small electronic parts and controls

Licensed Integrated Behavioral Health Consultant

Department: Clinical
Reports to:  CMO
Written: 4/2/2014
FLSA status: Exempt, salaried
Unit Code: 120
Supervisory: None
Revised: 4/2/19

Position Summary: Provide clinical behavioral health services in a manner that upholds the health center’s mission and quality standards, and results in improved patient health outcomes and satisfaction, as well as strong operational and fiscal capacity of the health center.

Education: Minimum – Master’s degree in Social Work or Psychology with a current license including LCSW, LPC or LMFT

Experience: Working in a medical setting such as primary or specialty care preferred. Must be able to work collaboratively with other healthcare professionals, social service providers, and consumers.

Location: This position requires travel to, but not limited to, all CHDC sites, including meetings, off-site retreats, conferences, workshops, and outreach functions.

Organizational

  • Adheres to the organization’s mission, vision, and values.
  • Adheres to the organization’s policies and procedures including but not limited to a standard code of conduct, confidentiality, and compliance

Essential Functions/Position Responsibilities:

  • Provide assistance to mental health consumers in navigating the physical and behavioral healthcare systems to provide integrated health care.
  • Educate individuals on available resources/services to encourage participation in promoting disease prevention, wellness, and an overall healthy lifestyle.
  • Participate in multi-disciplinary treatment team meetings as assigned.
  • Timely reporting of all crisis and unusual incidents to Medical Director. Immediate reporting of psychiatric and medical crises to CMO.
  • Complete detailed documentation for individuals in their clinical record and in other areas as directed.
  • Participate in Quality Improvement program as assigned and attend all meetings and training sessions as assigned.
  • Maintain compliance with all policies and procedures with no unauthorized exception. Work at Community Health and Dental Care as part of an integrated health care team using the provided trained model of integrated Primary Care Behavioral Health.
  • Manage evidence-based screening tools to assess healthcare needs of individuals and report results
  • Work with patients with Opioid Use Disorder in collaboration with our Center of Excellence Team.

Community Based Care Manager

Department: Behavioral Health
Reports to:  COE Team Lead
Written: 1/22/17
FLSA status: Exempt
Unit Code: 120
Supervisory:None
Revised: 3/14/19

Position Summary: Primary responsibilities include community outreach to engage individuals abusing opioids and to address their addiction, physical health, mental health and social needs from a holistic perspective.

Education: Minimum of Bachelor’s and/or Master’s degree with 2 years case management experience’ Licensed Master Clinician preferred.

Experience: Case management experience with an emphasis on Outreach strongly preferred; Clinical assessments and level of care evaluations required. Knowledge of addictions, specifically MAT (Medication Assisted Treatment).

Location: Attendance required at assigned CHDC site(s); Travel to community based facilities and sites in Outreach efforts.

POSITION RESPONSIBILITIES

  • Identify, establish and maintain relationships with prospective community referral sources.
  • Provide ongoing education and consultation to community partners
  • Make initial contact with individuals in the community where they present.
  • Conduct on-site assessments and level of care evaluations.
  • Facilitate initiation into opiate use disorder (OUD)treatment
  • Create an individualized support plan for each person assessed.
  • Regularly and directly communicate with the individuals direct care team
  • Motivate and encourage individuals with OUD to stay engaged in both physical health and behavioral health treatment.
  • Assess and support individuals to address psychosocial needs and to reestablish family and community relationships.
  • Collaborate with Administrative staff regarding required outcome data

Organizational

  • Adheres to the organizations mission, vision and values.
  • Adheres to the organization’s policies regarding time and attendance.
  • Complies with accepted dress code and maintains a professional image.
  • Demonstrates reliability and trustworthiness.
  • Manages time and other resources to meet established goals within the agreed upon time frames.
  • Demonstrates flexibility in the acceptance and completion of work assignments.
  • Participates in the department’s performance improvement activities.
  • Maintains patient/employee confidentiality in the management of information.
  • Observes the Health Care System’s compliance policies.

Essential Skills & Experience

  • Ability to navigate multiple systems at once.
  • Ability to multitask
  • Excellent verbal and written communication skills
  • Excellent organizational skills
  • Relationship builder with community resource centers as well as client/patient base
  • Ability to travel county-wide as needed ;reliable means of transportation needed.

Certified Medical Coding Specialist

Department: Finance
Reports to:  Controller
Written: 09/27/16
FLSA status: Non-exempt, hourly
Unit Code: 120
Supervisory:None
Revised:3/11/19

Position Summary: Medical coding specialists are responsible for correctly coding healthcare claims in order to obtain reimbursement from insurance companies and government healthcare programs, such as Medicare; Review claims data to ensure that assigned codes meet required legal
and insurance rules and that required signatures and authorizations are in place prior to submission.

Education

  • Medical coding specialists are responsible for correctly coding healthcare claims in order to obtain reimbursement from insurance companies and government healthcare programs, such as Medicare; Review claims data to ensure that assigned codes meet required legal and insurance rules and that required signatures and authorizations are in place prior to submission.

Experience

  • 1 or more years experience in a medical office; Medical office billing experience; bookkeeping or finance experience.

Location

  • Attendance required at assigned CHDC site(s)

Position Responsibilities

  • Obtain accurate reimbursement for healthcare claims through performing quality incentive coding assistance.
  • Utilize specialized medical classification software to assign procedure and diagnosis codes for insurance billing.
  • Review claims data to ensure that assigned codes meet required legal and insurance rules and that required signatures and authorizations are in place prior to submission.
  • Investigate and correct denied claims by conducting medical records research and corresponds with insurance companies and healthcare professionals to resolve the issue.
  • Answer questions about specific claims, patient bills and codes.
  • Assist as needed in designing billing-related forms
  • Print and mail statements; handle payment transactions; and issue receipts.

Organizational

Organizational

  • Adheres to the organizations mission, vision and values.
  • Adheres to the organization’s policies regarding time and attendance.
  • Complies with accepted dress code and maintains a professional image.
  • Demonstrates reliability and trustworthiness.
  • Manages time and other resources to meet established goals within the agreed upon time frames.
  • Demonstrates flexibility in the acceptance and completion of work assignments.
  • Participates in the department’s performance improvement activities.
  • Maintains patient/employee confidentiality in the management of information.
  • Observes the Health Care System’s compliance policies.

Staff Accountant

Department: Administration
Reports to:  Controller
Written: 3/13/18
FLSA status: Exempt, Salary
Unit Code: 120
Supervisory:None
Revised:

Position Summary: The position responsibilities include, but are not limited to, general ledger accountability, financial reporting and analysis as well as other projects as assigned. The position will work under the administrative direction of and report directly to the Controller.

Role Qualifications

  • Responsible for the day to day general ledger accounting and reconciliation.
  • Maintains and balances subsidiary ledger accounts by verifying, allocating and reconciling transactions; resolving discrepancies.
  • Revenue management and related journal entries and reconciliations.
  • Prepare bank reconciliations.
  • Prepare, manage and reconcile balance sheet analysis schedules.
  • Partner with supervisor and leadership in budget preparation.
  • Budget preparation and ongoing analysis.
  • Analyze data to ensure proper accounting procedures have been followed.
  • Review general ledger coding of AP transactions, expense reports, purchasing card rec, etc.
  • Demonstrates appropriate understanding/working knowledge of accounting principles and internal controls and apply them.
  • Regulatory reporting projects
  • Working knowledge of online payroll systems.
  • Working knowledge of an accounting software system.
  • Performs other such duties as required and/or assigned by the Controller and/or Chief Executive Officer.

Education

    • Bachelor’s degree in Accounting preferred

Experience

      • 2-4 years of experience.

SKILLS

      • 2-4 years of experience.
      • Excellent communication skills
      • Ability to meet communicated schedules and deadlines
      • Excellent computer skills in Microsoft Office applications including Excel, Word, Power Point and Outlook.
      • Strong work ethic with a positive attitude.

LOCATION: Attendance required at assigned CHDC sites(s)

Organizational

      • Adheres to the organizations mission, vision and values.
      • Adheres to the organization’s policies regarding time and attendance.
      • Complies with accepted dress code and maintains a professional image.
      • Demonstrates reliability and trustworthiness.
      • Manages time and other resources to meet established goals within the agreed upon time frames.
      • Demonstrates flexibility in the acceptance and completion of work assignments.
      • Participates in the department’s performance improvement activities.
      • Maintains patient/employee confidentiality in the management of information.
      • Observes the Health Care System’s compliance policies.

Patient Transporter/Maintenance employee

Department: Operations
Reports to:  Transportation/Maintenance/Safety Director
Written: 8/1/12
FLSA status: Non-exempt, Hourly
Unit Code: 120
Supervisory:None
Revised: 5/25/18

Position Summary: The Patient Transporter/Maintenance employee is responsible for ensuring the safe and timely transportation of individuals receiving medical and/or dental services from CHDC. In addition, minor maintenance duties such as moving furniture, facilities maintenance, and painting/carpentry tasks as needed. Schedules include morning, afternoon, evening, and weekend. Schedules vary based on program needs.

Role Qualifications

Education

      • Must possess a high school diploma or equivalent
      • Must be 25 years of age or older
      • Must have a valid PA driver’s license
      • Must possess a clean driving record and submit official driving record acquired from PA Department of Motor Vehicles

Experience

      • Must have the ability pass Child Abuse clearances and State Police and/or FBI criminal background checks
      • Must be detail oriented and able to work under the pressure of deadlines
      • Must have the ability to work effectively and efficiently without continuous direct supervision
      • Must have the ability to communicate effectively both verbally and in written form with all levels of personnel
      • Must be able to think critically, objectively and logically in day to day work situations

Location: Attendance required at assigned CHDC site(s)

Position Responsibilities

      • Need to be flexible with scheduling for last minute transportation needs
      • Plan a schedule to pick up individuals at their designed pick up point in order to get them to a
      • Keep van(s) in safe working order with regular maintenance via 30 day van check list
      • Assure that all necessary preventative maintenance is performed on the van in a timely manner
      • Schedule yearly inspections. Keep vans in working order and ready to use on a daily basis. Keep vans clean at all times and vacuum/clean out on a regular basis
      • Follow all traffic and safety laws
      • Notify the appropriate staff immediately of any participant safety concerns or behavioral issues
      • Maintenance tasks and assistance as needed including minor carpentry, painting, and moving of furniture as examples.
      • Handle courier bags for all locations.
      • Must have the ability to communicate effectively both verbally and in written form with all levels of personnel
      • Must be able to think critically, objectively and logically in day to day work situations

Organizational

      • Adheres to the organizations mission, vision and values.
      • Adheres to the organization’s policies regarding time and attendance.
      • Complies with accepted dress code and maintains a professional image.
      • Demonstrates reliability and trustworthiness.
      • Manages time and other resources to meet established goals within the agreed upon time frames.
      • Demonstrates flexibility in the acceptance and completion of work assignments.
      • Participates in the department’s performance improvement activities.
      • Maintains patient/employee confidentiality in the management of information.
      • Observes the Health Care System’s compliance policies.
      • Demonstrates a strong attention to detail.

Essential Skills & Experience

      • Ability to maintain and respect confidentiality
      • Possess excellent written and verbal communication, problem solving and organizational skills
      • Should be a self-starter, highly motivated and possess a high level of confidence in order to work under stressful conditions and maintain a positive attitude
      • Be respectful, patient and adept in cultural diversity

Physical demands & work environment

      • The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, talk and hear. Employee must occasionally lift and/;or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
      • Mental Demands: Stressful due to time constraints and multiple tasks//procedures occurring at the same time.

Compliance Provision

      • This position requires compliance with Health Center’s written standards, including its Standards of Conduct and policies and procedures (“Written Standards”). Such compliance will be an element considered as part of the employee’s regular performance evaluation.
      • Failure to comply with Health Center’s Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or Health Center’s Written Standards, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with Health Center’s Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance Through Appropriate Disciplinary Actions.

Licensed Clinical Social Worker- Behavioral Health Care/Substance Abuse

Department: Clinical
Reports to:  CMO
Written: 4/2/2014
FLSA status: Exempt, full-time
Unit Code: 120
Supervisory:None
Revised: 12/10/18

Position Summary: Provide clinical behavioral health services in a manner that upholds the health center’s mission and quality standards, and results in improved patient health outcomes and satisfaction, as well as strong operational and fiscal capacity of the health center.

Role Qualifications

Education

      • Minimum – Master’s degree in Social Work – Licensed Clinical Social Worker (LCSW)

Experience

      • Working in a medical setting such as primary or specialty care preferred. Must be able to work collaboratively with other healthcare professionals, social service providers, and consumers.

Position Responsibilities:

Organizational

      • Adheres to the organizations mission, vision and values.
      • Adheres to the organization’s policies and procedures including but not limited to standard code of conduct, confidentiality, and compliance.

Location

      • This position requires travel to, but not limited to, all CHDC sites, including meetings, off-site retreats, conferences, workshops, and outreach functions.

Essential Skills & Experience:

      • Provide assistance to mental health consumers in navigating the physical and behavioral healthcare systems to provide integrated health care.
      • Educate individuals on available resources/services to encourage participation in promoting disease prevention, wellness, and an overall healthy lifestyle.
      • Participate in multi-disciplinary treatment team meetings as assigned.
      • Timely reporting of all crisis and unusual incidents to Medical Director. Immediate reporting of psychiatric and medical crises to CMO.
      • Complete detailed documentation for individuals in their clinical record and in other areas as directed.
      • Participate in Quality Improvement program as assigned and attend all meetings and training sessions as assigned.
      • Maintain compliance with all policies and procedures with no unauthorized exception. Work at Community Health and Dental Care as part of an integrated health care team using the provided trained model of integrated Primary Care Behavioral Health.
      • Manage evidence-based screening tools to assess healthcare needs of individuals and report results
      • Work with patients with Opioid Use Disorder in collaboration with our Center of Excellence Team.

LPN, MAT

Department: Behavioral Health
Reports to:  LPN Clinical Lead
OSHA Hazard Level: Low
Written: 01/22/17
FLSA status: Exempt, Salary
Unit Code: 120
Supervisory:None
Revised: 12/14/2018

Position Summary: The primary function of the MAT/LPN is to work as part of an interdisciplinary team to ensure community members with a substance use disorder are receiving appropriate care.

Role Qualifications

Education

      • Full, unrestricted LPN license in the State of PA

Experience

      • Experience in the field of addiction preferred but not required

Location

      • Attendance required at assigned CHDC site

Position Responsibilities

      • Assess, monitor and integrate healthcare needs of patients with SUD
      • Coordinate care for patients with SUD with provider input
      • Identify barriers to care and refer to appropriate services
      • Collaborate with providers, Community Based Care Managers, Behavioral Health & MAT team
      • Assist with general health and wellness education for those with SUD
      • Assist with follow up care, tracking and monitoring of patients with SUD
      • Review and educate patient on MAT program requirements
      • Assess and monitor patients in the induction, stabilization, and maintenance phases of treatment under provider supervision
      • Assisting with Vivitrol and Sublocade coordination and record keeping
      • Administers Vivitrol and Sublocade injections
      • Completes appropriate documentation in EHR

Organizational

      • Adheres to the organizations mission, vision and values
      • Adheres to the organization’s policies regarding time and attendance
      • Complies with accepted dress code and maintains a professional image
      • Demonstrates reliability and trustworthiness
      • Manages time and other resources to meet established goals within the agreed upon time frames
      • Demonstrates flexibility in the acceptance and completion of work assignments
      • Participates in the department’s performance improvement activities
      • Maintains patient/employee confidentiality in the management of information
      • Observes the Health Care System’s compliance policies
      • Demonstrates ability to be self-directed, highly organized, multi-tasked capable, and proficient in problem solving skills
      • Desire and willingness to expand knowledge in the field of addiction
      • Demonstrates success in influencing patients and providers
      • Demonstrates ability to work effectively with all levels of administrative and professional personnel
      • Demonstrates proficiency with data analysis and ability to organize data in support of reporting needs

Compliance Provision

      • This position requires compliance with Health Center’s written standards, including its Standards of Conduct and policies and procedures (“Written Standards”). Such compliance will be an element considered as part of the employee’s regular performance evaluation.
      • Failure to comply with Health Center’s Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or Health Center’s Written Standards, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with Health Center’s Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance Through Appropriate Disciplinary Actions.

Certified Medical Assistant (PCMH)

FULL TIME

The Medical Assistant (MA) is responsible for performing a variety of duties working collaboratively with the medical provider and care coordinators/site coordinator. The MA is involved in both the clinical and clerical duties of the practice in order to deliver optimal patient care services within the scope of the medical assistant’s professional expertise. The MA may provide care which is considered routine, poses little potential hazard for the patient, involve little or no modification from one client-care situation to another, be performed with a predictable outcome, or does not inherently involve ongoing assessments, interpretations, or decision-making, which could not be logically separated from the procedure itself. The MA must be certified by the AAMA and recertify every 5 years. Download Application

Education

  • Medical Assistant certification from accredited school.
  • Knowledge of medical terminology.
  • Certification from formal training program required.
  • Computer experience required, EMR preferred, NextGen Preferred.
  • CPR certification required.
  • Certification by the American Association of Medical Assistants (AAMA) required.

Experience

  • One to two years physician office experience preferred.

Certified Medical Assistant (PCMH)

PART TIME

The Medical Assistant (MA) is responsible for performing a variety of duties working collaboratively with the medical provider and care coordinators/site coordinator. The MA is involved in both the clinical and clerical duties of the practice in order to deliver optimal patient care services within the scope of the medical assistant’s professional expertise. The MA may provide care which is considered routine, poses little potential hazard for the patient, involve little or no modification from one client-care situation to another, be performed with a predictable outcome, or does not inherently involve ongoing assessments, interpretations, or decision-making, which could not be logically separated from the procedure itself. The MA must be certified by the AAMA and recertify every 5 years. Download Application

Education

  • Medical Assistant certification from accredited school.
  • Knowledge of medical terminology.
  • Certification from formal training program required.
  • Computer experience required, EMR preferred, NextGen Preferred.
  • CPR certification required.
  • Certification by the American Association of Medical Assistants (AAMA) required.

Experience

  • One to two years physician office experience preferred.

Certified Medical Assistant (PCMH)

PART TIME EVENING

The Medical Assistant (MA) is responsible for performing a variety of duties working collaboratively with the medical provider and care coordinators/site coordinator. The MA is involved in both the clinical and clerical duties of the practice in order to deliver optimal patient care services within the scope of the medical assistant’s professional expertise. The MA may provide care which is considered routine, poses little potential hazard for the patient, involve little or no modification from one client-care situation to another, be performed with a predictable outcome, or does not inherently involve ongoing assessments, interpretations, or decision-making, which could not be logically separated from the procedure itself. The MA must be certified by the AAMA and recertify every 5 years. Download Application

Education

  • Medical Assistant certification from accredited school.
  • Knowledge of medical terminology.
  • Certification from formal training program required.
  • Computer experience required, EMR preferred, NextGen Preferred.
  • CPR certification required.
  • Certification by the American Association of Medical Assistants (AAMA) required.

Experience

  • One to two years physician office experience preferred.

Patient Services Representative

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Position Summary: Provides general clerical support to primary care teams and general customer service for health center patients and visitors.

Role Qualifications:

Education: High school diploma or equivalent

Experience: Medical or dental office experience or background required

Location: Attendance required at assigned CHDC site(s)

POSITION RESPONSIBILITIES:

      • Performs duties of Front Desk Secretary/Receptionist as needed (greeting patients and visitors, patient intake and input of all required registration information, scheduling appointments, etc.) at assigned area within the health center.
      • Verifies and updates patient information at each visit (address, phone, insurance, etc.)
      • Intake of insurance information and verification
      • Management of patient flow
      • Supports Billing Department by documenting correct billing information at the point of service (including eligibility verification, updating insurance information, and appointment tracking)
      • Collects co-payments and payments from patients at the point of service. Also making sure that your cash drawer balances daily.
      • Provides patient services, including resolving complaints, making daily reminder calls, etc.
      • Operates main telephone switchboard, routes calls, takes patient messages, sets appointments according to protocol.
      • Provides translation services as able and appropriate.
      • Performs all assigned duties in a manner consistent with maintaining a safe and respectful patient care environment.
      • Performs other related duties as required or assigned.

Organizational

      • Adheres to the organizations mission, vision and values.
      • Adheres to the organization’s policies regarding time and attendance.
      • Complies with accepted dress code and maintains a professional image.
      • Demonstrates reliability and trustworthiness.
      • Manages time and other resources to meet established goals within the agreed upon time frames.
      • Demonstrates flexibility in the acceptance and completion of work assignments.
      • Participates in the department’s performance improvement activities.
      • Maintains patient/employee confidentiality in the management of information.
      • Observes the Health Care System’s compliance policies.

Expanded Function Dental Assistant (EFDA)

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Position Summary: Provides general dental assistant duties, taking and processing X-rays, Sterilization, placement of preventative or restorative materials limited to sealants, metallic and composite materials

Role Qualifications:

Education: High school diploma, EFDA Licensure, X-ray certificate, CPR certification

Experience: Dental office experience required, EFDA experience preferred

Location: Attendance required at assigned CHDC site(s)

Other: Bilingual/bicultural strongly preferred

POSITION RESPONSIBILITIES:

      • Perform general chair side dental assistance
      • Placement of preventative or restorative materials limited to sealants, metallic and nonmetallic restorative materials
      • Placement of temporary filling materials/ crowns, bridges and remove sutures
      • Take and process x-rays including Panorex
      • Computer charting and documentation
      • Perform dental Instrument sterilization duties
      • Performs all assigned duties in a manner consistent with maintaining a safe and respectful patient care environment.

Organizational

      • Adheres to the organizations mission, vision and values.
      • Adheres to the organization’s policies regarding time and attendance.
      • Complies with accepted dress code and maintains a professional image.
      • Demonstrates reliability and trustworthiness.
      • Manages time and other resources to meet established goals within the agreed upon time frames
      • Demonstrates flexibility in the acceptance and completion of work assignments.
      • Participates in the department’s performance improvement activities.
      • Maintains patient/employee confidentiality in the management of information.
      • Observes the Health Care System’s compliance policies.

Essential Skills & Experience:

  • Ability to work with the diverse medically underserved population required.

Physical demands & work environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, talk and hear.  Employee must occasionally lift and/;or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Mental Demands: Stressful due to time constraints and multiple tasks//procedures occurring at the same time. 

Work environment: the noise level in the work environment is usually moderate.

Manual Dexterity Required:  Must be able to manipulate small electronic parts and controls.

Compliance Provision:

  • This position requires compliance with Health Center’s written standards, including its Standards of Conduct and policies and procedures (“Written Standards”). Such compliance will be an element considered as part of the employee’s regular performance evaluation.
  • Failure to comply with Health Center’s Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or Health Center’s Written Standards, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with Health Center’s Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance Through Appropriate Disciplinary Actions.

Americans with Disabilities Act Statement:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

General sign-off:  The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies.

Community Health Worker

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Position Summary: The Community Health Worker is a front line health worker who is a member of and/or has a close understanding of the community served.  The Community Health Worker serves as an intermediary between health/social services and the community to facilitate access to services to improve the quality and cultural competence of service delivery. A Community Health Worker also builds individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support and advocacy.

Role Qualifications

Education:

  • High School Diploma or equivalent (GED
  • Community Health Worker Certification or completion of appropriate Community Based Care Management program

Experience:

  • 0-1 Year
  • CPR Certified

Location: Attendance required at assigned CHDC site(s)

Other: Bilingual/bicultural strongly preferred

POSITION RESPONSIBILITIES:

      • Serves as a liaison between communities and health care agencies
      • Provides guidance and social assistance to community residents
      • Enhances community residents’ ability to effectively communicate with health care providers
      • Promotes positive behavior change; assists with addressing health issues; and identifies non-medical needs of the patients
      • Provides culturally and linguistically appropriate health education
      • Provides assistance with referrals and follow-up care; coordinating care
      • Attends appointments with patients to assist in the interpretation of outcomes and needed follow-up
      • Assists with enrolling eligible individuals in appropriate private or nonprofit health and human services programs
      • Perform patient home visits as needed/determined on a case by case basis
      • Attends on the job training sessions and other trainings to develop personal resources and keep abreast of current trends in healthcare
      • Collaborates with the health care team in the development and monitoring of the plan of care for patients assigned
      • Regularly documents CHW activities in the medical record

Organizational

      • Adheres to the organizations mission, vision and values.
      • Adheres to the organization’s policies regarding time and attendance.
      • Complies with accepted dress code and maintains a professional image.
      • Demonstrates reliability and trustworthiness.
      • Manages time and other resources to meet established goals within the agreed upon time frames
      • Demonstrates flexibility in the acceptance and completion of work assignments.
      • Participates in the department’s performance improvement activities.
      • Maintains patient/employee confidentiality in the management of information.
      • Observes the Health Care System’s compliance policies.

Essential Skills & Experience:

  • Excellent communication skills, bilingual skills a plus
  • Organized, detail oriented and motivated
  • Dependability, consistency and professionalism
  • Ability to work well with a team, including offsite team members
  • Ability to capture and report data
  • Ability to multi-task to meet the needs of the patient and care team
  • Ability to recognize services needed and guide patient to appropriate resources
  • Ability to develop and draft goals to address barriers to healthcare
  • Ability to work with patients to reach goals identified
  • Ability to identify environments potentially requiring notification to authorities (domestic or child abuse)
  • Reliable transportation
  • Valid PA driver’s license

Physical demands & work environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, talk and hear.  Employee must occasionally lift and/;or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Mental Demands: Stressful due to time constraints and multiple tasks//procedures occurring at the same time. 

Work environment: the noise level in the work environment is usually moderate.

Manual Dexterity Required:  Must be able to manipulate small electronic parts and controls.

Compliance Provision:

  • This position requires compliance with Health Center’s written standards, including its Standards of Conduct and policies and procedures (“Written Standards”). Such compliance will be an element considered as part of the employee’s regular performance evaluation.
  • Failure to comply with Health Center’s Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or Health Center’s Written Standards, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with Health Center’s Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance Through Appropriate Disciplinary Actions.

Americans with Disabilities Act Statement:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

General sign-off:  The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies.

Employment Application

Download Application

Benefits include: Medical, Dental, Life Insurance, STD/LTD program paid 100% for employee and a matching 401K program.

CHDC retains all resumes for up to three months and are reviewed for qualifications as positions become open. Resumes may be submitted in the following manner:

Email:

HR@ch-dc.org (preferred)

Fax:

484-941-5080

No phone calls please