Career Opportunities

Community Health and Dental Care (CHDC) is a non-profit community health center located in Pottstown, PA. We provide the highest quality health and dental care for our patients by utilizing the latest standards and most advanced technology in a professional atmosphere.

We offer our employees an excellent benefits package, including competitive salary, comprehensive medical/dental, 401(k) with a company match, long term and short term disability, and a highly supportive work environment! CHDC is an equal opportunity employer committed to a diverse workforce. M/F/D/V

Salary and Benefits:
Salary will be competitive and commensurate with experience.

Application Process:
To apply, send resume and cover letter with salary requirements to HR@ch-dc.org. Only resumes with salary requirements will be considered. No phone calls please.

OB/GYN Certified Medical Assistant –PCMH

Department: Medical
Reports to:  Department Supervisor
Written: 8/1/12
FLSA status: Non- exempt, hourly
Unit Code: 120
Supervisory:None
Revised: 3/19/19

Position Summary: The OB/GYN Medical Assistant (MA) is responsible for performing a variety of duties working collaboratively with the medical provider and care coordinators/site coordinator. The MA is involved in both the clinical and clerical duties of the practice in order to deliver optimal patient care services within the scope of the medical assistant’s professional expertise. The MA may provide care which is considered routine, poses little potential hazard for the patient, involve little or no modification from one client-care situation to another, be performed with a predictable outcome, or does not inherently involve ongoing assessments, interpretations, or decision-making, which could not be logically separated from the procedure itself. The MA must be certified by the AAMA within 90 days of hire and recertified every 2 years.

Education:

  • Medical Assistant certification from accredited school and/or formal training program required
  • Knowledge of medical terminology
  • Computer experience required, EMR required, NextGen Preferred
  • CPR certification required
  • Certification by the American Association of Medical Assistants (AAMA) required within 90 days of hire date

Position Responsibilities:

  • Participate in morning team huddles
  • Participate in pre-visit planning activities
  • Prepare exam rooms and patient for examination, treatment/procedures and assist provider
  • Perform patient care procedures keeping in mind the age specific needs of the patient
  • Knowledgeable about IUD insertion and Nexplanon insertion
  • Familiar with Colposcopy
  • Perform blood draw ((phlebotomy)
  • Prepare and administer medications and immunizations, under physician supervision
  • Document data collected during the patient care process via electronic or paper medical record
  • Collect and process specimens for laboratory testing and completes appropriate paperwork or electronic documentation necessary
  • Order diagnostic studies per physician request and follow up with patient’s results via proper

protocol or standing order

  • Keep inventory and process sample medications, prescriptions and refills, as directed by the physician
  • Maintain the dignity and confidentiality of the patient
  • Documentation accurately reflects the patient care given
  • Maintain patient registries as needed
  • Recognize and respond appropriately to emergency situations
  • Coordinate patient flow
  • Act as a clinical preceptor
  • Perform tasks as delegated by Provider in a timely manner
  • Performs other duties as assigned

Practice established quality control guidelines/policies

  • Maintains knowledge of all CHDC policies and procedures
  • Participates in quality control and QI/PCMH performance improvement activities
  • Competently perform laboratory testing
  • Clean exam rooms/procedure room between patient visits
  • Clean instruments/autoclave/.sanitizing equipment
  • Apply principles of aseptic technique and infection control

Assists with patient care follow-up education

  • Relay instructions to patient/family
  • Assists physician follow-up
  • Clinical pharmacology
  • Provides informational literature

Clerical Duties:

  • Prepare and document in EMR during patient visit
  • Assist with scheduling, coordinating and monitoring inpatient and outpatient appointments, admissions, ER summaries, procedures
  • Support medical record management
  • Update patient information as needed
  • Promote compliance with documentation requirements
  • Perform front desk clarification functions as needed
  • Accurately maintain medical records (electronic and/or paper)
  • Maintain electronic skills
  • Order supplies

Professional Self-Development:

  • Complete annual required educations
  • Complete all mandatory trainings
  • Participate in office meetings
  • Pursue and maintain required certifications
  • Pursue medical assistant certification, if not already attained
  • Assume responsibility for learning and growth related to employment
  • Participate in QI performance improvement activities

Organizational:

  • Adheres to the organizations mission, vision and values.
  • Adheres to the organization’s policies regarding time and attendance.
  • Complies with accepted dress code and maintains a professional image.
  • Demonstrates reliability and trustworthiness.
  • Manages time and other resources to meet established goals within the agreed upon time frames.
  • Demonstrates flexibility in the acceptance and completion of work assignments.
  • Participates in the department’s performance improvement activities.
  • Maintains patient/employee confidentiality in the management of information.
  • Observes the Health Care System’s compliance policies.
  • Demonstrates a strong attention to detail.

Community Based Care Manager

Department: Behavioral Health
Reports to:  COE Team Lead
Written: 1/22/17
FLSA status: Exempt
Unit Code: 120
Supervisory:None
Revised: 3/14/19

Position Summary: Primary responsibilities include community outreach to engage individuals abusing opioids and to address their addiction, physical health, mental health and social needs from a holistic perspective.

Education: Minimum of Bachelor’s and/or Master’s degree with 2 years case management experience’ Licensed Master Clinician preferred.

Experience: Case management experience with an emphasis on Outreach strongly preferred; Clinical assessments and level of care evaluations required. Knowledge of addictions, specifically MAT (Medication Assisted Treatment).

Location: Attendance required at assigned CHDC site(s); Travel to community based facilities and sites in Outreach efforts.

POSITION RESPONSIBILITIES

  • Identify, establish and maintain relationships with prospective community referral sources.
  • Provide ongoing education and consultation to community partners
  • Make initial contact with individuals in the community where they present.
  • Conduct on-site assessments and level of care evaluations.
  • Facilitate initiation into opiate use disorder (OUD)treatment
  • Create an individualized support plan for each person assessed.
  • Regularly and directly communicate with the individuals direct care team
  • Motivate and encourage individuals with OUD to stay engaged in both physical health and behavioral health treatment.
  • Assess and support individuals to address psychosocial needs and to reestablish family and community relationships.
  • Collaborate with Administrative staff regarding required outcome data

Organizational

  • Adheres to the organizations mission, vision and values.
  • Adheres to the organization’s policies regarding time and attendance.
  • Complies with accepted dress code and maintains a professional image.
  • Demonstrates reliability and trustworthiness.
  • Manages time and other resources to meet established goals within the agreed upon time frames.
  • Demonstrates flexibility in the acceptance and completion of work assignments.
  • Participates in the department’s performance improvement activities.
  • Maintains patient/employee confidentiality in the management of information.
  • Observes the Health Care System’s compliance policies.

Essential Skills & Experience

  • Ability to navigate multiple systems at once.
  • Ability to multitask
  • Excellent verbal and written communication skills
  • Excellent organizational skills
  • Relationship builder with community resource centers as well as client/patient base
  • Ability to travel county-wide as needed ;reliable means of transportation needed.

Billing Specialist

Department: Finance
Reports to:  Controller
Written: 8/1/12
FLSA status: Non-exempt, hourly
Unit Code: 120
Supervisory:None
Revised: 3/13/19

Position Summary: To effectively and efficiently maintain practice billing and collections in a manner that will meet Practice financial objectives.

POSITION RESPONSIBILITIES

  • Initiates authorizations for refunds with proper backup documentation.
  • May compose correspondence pertaining to account activities
  • Responds to patient inquiries in a professional, courteous and timely manner.
  • Maintains approved patient payment plans for self-pay patients in conjunction with the established Financial Policy- Prepare and send to Emerald Collections.
  • Develop reports of delinquent accounts for review by the Manager for subsequent referral to bad debt statuses.
  • Review and update patient demographics; check insurance eligibility from on-line resources.
  • Improves job knowledge by attending training sessions and reading technical publications.
  • Track and resolve missing fee tickets.
  • Payment Posting – posting payments to practice management software, post collection agency payments and adjustments to accounts
  • Work with billing and collection companies
  • Retrieve EOB’s for payments received
  • Scan and upload payments, EFT’s to portal for billing company
  • Attend/lead regular meetings to track progress with billing and collection companies
  • Review charges for accuracy
  • Assist with denial management
  • Make banking deposits
  • Other duties as assigned by Supervisor

EDUCATION

  • Must have at least a high-school diploma or its continuing education equivalent.EXPERIENCE
    • 3-5 years plus medical or dental office experience or background required

    SKILLS

    • Must have extensive knowledge of CPT and ICD 10 codes.
    • Knowledge of office operations and basic computer operations.

    LOCATION

    • Attendance required at assigned CHDC site(s)

    Organizational

    • Adheres to the organizations mission, vision and values.
    • Adheres to the organization’s policies regarding time and attendance.
    • Complies with accepted dress code and maintains a professional image.
    • Demonstrates reliability and trustworthiness.
    • Manages time and other resources to meet established goals within the agreed upon time frames.
    • Demonstrates flexibility in the acceptance and completion of work assignments.
    • Participates in the department’s performance improvement activities.
    • Maintains patient/employee confidentiality in the management of information.
    • Observes the Health Care System’s compliance policies.

Certified Medical Coding Specialist

Department: Finance
Reports to:  Controller
Written: 09/27/16
FLSA status: Non-exempt, hourly
Unit Code: 120
Supervisory:None
Revised:3/11/19

Position Summary: Medical coding specialists are responsible for correctly coding healthcare claims in order to obtain reimbursement from insurance companies and government healthcare programs, such as Medicare; Review claims data to ensure that assigned codes meet required legal
and insurance rules and that required signatures and authorizations are in place prior to submission.

Education

  • Medical coding specialists are responsible for correctly coding healthcare claims in order to obtain reimbursement from insurance companies and government healthcare programs, such as Medicare; Review claims data to ensure that assigned codes meet required legal and insurance rules and that required signatures and authorizations are in place prior to submission.

Experience

  • 1 or more years experience in a medical office; Medical office billing experience; bookkeeping or finance experience.

Location

  • Attendance required at assigned CHDC site(s)

Position Responsibilities

  • Obtain accurate reimbursement for healthcare claims through performing quality incentive coding assistance.
  • Utilize specialized medical classification software to assign procedure and diagnosis codes for insurance billing.
  • Review claims data to ensure that assigned codes meet required legal and insurance rules and that required signatures and authorizations are in place prior to submission.
  • Investigate and correct denied claims by conducting medical records research and corresponds with insurance companies and healthcare professionals to resolve the issue.
  • Answer questions about specific claims, patient bills and codes.
  • Assist as needed in designing billing-related forms
  • Print and mail statements; handle payment transactions; and issue receipts.

Organizational

Organizational

  • Adheres to the organizations mission, vision and values.
  • Adheres to the organization’s policies regarding time and attendance.
  • Complies with accepted dress code and maintains a professional image.
  • Demonstrates reliability and trustworthiness.
  • Manages time and other resources to meet established goals within the agreed upon time frames.
  • Demonstrates flexibility in the acceptance and completion of work assignments.
  • Participates in the department’s performance improvement activities.
  • Maintains patient/employee confidentiality in the management of information.
  • Observes the Health Care System’s compliance policies.

Staff Accountant

Department: Administration
Reports to:  Controller
Written: 3/13/18
FLSA status: Exempt, Salary
Unit Code: 120
Supervisory:None
Revised:

Position Summary: The position responsibilities include, but are not limited to, general ledger accountability, financial reporting and analysis as well as other projects as assigned. The position will work under the administrative direction of and report directly to the Controller.

Role Qualifications

  • Responsible for the day to day general ledger accounting and reconciliation.
  • Maintains and balances subsidiary ledger accounts by verifying, allocating and reconciling transactions; resolving discrepancies.
  • Revenue management and related journal entries and reconciliations.
  • Prepare bank reconciliations.
  • Prepare, manage and reconcile balance sheet analysis schedules.
  • Partner with supervisor and leadership in budget preparation.
  • Budget preparation and ongoing analysis.
  • Analyze data to ensure proper accounting procedures have been followed.
  • Review general ledger coding of AP transactions, expense reports, purchasing card rec, etc.
  • Demonstrates appropriate understanding/working knowledge of accounting principles and internal controls and apply them.
  • Regulatory reporting projects
  • Working knowledge of online payroll systems.
  • Working knowledge of an accounting software system.
  • Performs other such duties as required and/or assigned by the Controller and/or Chief Executive Officer.

Education

    • Bachelor’s degree in Accounting preferred

Experience

      • 2-4 years of experience.

SKILLS

      • 2-4 years of experience.
      • Excellent communication skills
      • Ability to meet communicated schedules and deadlines
      • Excellent computer skills in Microsoft Office applications including Excel, Word, Power Point and Outlook.
      • Strong work ethic with a positive attitude.

LOCATION: Attendance required at assigned CHDC sites(s)

Organizational

      • Adheres to the organizations mission, vision and values.
      • Adheres to the organization’s policies regarding time and attendance.
      • Complies with accepted dress code and maintains a professional image.
      • Demonstrates reliability and trustworthiness.
      • Manages time and other resources to meet established goals within the agreed upon time frames.
      • Demonstrates flexibility in the acceptance and completion of work assignments.
      • Participates in the department’s performance improvement activities.
      • Maintains patient/employee confidentiality in the management of information.
      • Observes the Health Care System’s compliance policies.

Patient Transporter/Maintenance employee

Department: Operations
Reports to:  Transportation/Maintenance/Safety Director
Written: 8/1/12
FLSA status: Non-exempt, Hourly
Unit Code: 120
Supervisory:None
Revised: 5/25/18

Position Summary: The Patient Transporter/Maintenance employee is responsible for ensuring the safe and timely transportation of individuals receiving medical and/or dental services from CHDC. In addition, minor maintenance duties such as moving furniture, facilities maintenance, and painting/carpentry tasks as needed. Schedules include morning, afternoon, evening, and weekend. Schedules vary based on program needs.

Role Qualifications

Education

      • Must possess a high school diploma or equivalent
      • Must be 25 years of age or older
      • Must have a valid PA driver’s license
      • Must possess a clean driving record and submit official driving record acquired from PA Department of Motor Vehicles

Experience

      • Must have the ability pass Child Abuse clearances and State Police and/or FBI criminal background checks
      • Must be detail oriented and able to work under the pressure of deadlines
      • Must have the ability to work effectively and efficiently without continuous direct supervision
      • Must have the ability to communicate effectively both verbally and in written form with all levels of personnel
      • Must be able to think critically, objectively and logically in day to day work situations

Location: Attendance required at assigned CHDC site(s)

Position Responsibilities

      • Need to be flexible with scheduling for last minute transportation needs
      • Plan a schedule to pick up individuals at their designed pick up point in order to get them to a
      • Keep van(s) in safe working order with regular maintenance via 30 day van check list
      • Assure that all necessary preventative maintenance is performed on the van in a timely manner
      • Schedule yearly inspections. Keep vans in working order and ready to use on a daily basis. Keep vans clean at all times and vacuum/clean out on a regular basis
      • Follow all traffic and safety laws
      • Notify the appropriate staff immediately of any participant safety concerns or behavioral issues
      • Maintenance tasks and assistance as needed including minor carpentry, painting, and moving of furniture as examples.
      • Handle courier bags for all locations.
      • Must have the ability to communicate effectively both verbally and in written form with all levels of personnel
      • Must be able to think critically, objectively and logically in day to day work situations

Organizational

      • Adheres to the organizations mission, vision and values.
      • Adheres to the organization’s policies regarding time and attendance.
      • Complies with accepted dress code and maintains a professional image.
      • Demonstrates reliability and trustworthiness.
      • Manages time and other resources to meet established goals within the agreed upon time frames.
      • Demonstrates flexibility in the acceptance and completion of work assignments.
      • Participates in the department’s performance improvement activities.
      • Maintains patient/employee confidentiality in the management of information.
      • Observes the Health Care System’s compliance policies.
      • Demonstrates a strong attention to detail.

Essential Skills & Experience

      • Ability to maintain and respect confidentiality
      • Possess excellent written and verbal communication, problem solving and organizational skills
      • Should be a self-starter, highly motivated and possess a high level of confidence in order to work under stressful conditions and maintain a positive attitude
      • Be respectful, patient and adept in cultural diversity

Physical demands & work environment

      • The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, talk and hear. Employee must occasionally lift and/;or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
      • Mental Demands: Stressful due to time constraints and multiple tasks//procedures occurring at the same time.

Compliance Provision

      • This position requires compliance with Health Center’s written standards, including its Standards of Conduct and policies and procedures (“Written Standards”). Such compliance will be an element considered as part of the employee’s regular performance evaluation.
      • Failure to comply with Health Center’s Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or Health Center’s Written Standards, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with Health Center’s Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance Through Appropriate Disciplinary Actions.

Licensed Clinical Social Worker- Behavioral Health Care/Substance Abuse

Department: Clinical
Reports to:  CMO
Written: 4/2/2014
FLSA status: Exempt, full-time
Unit Code: 120
Supervisory:None
Revised: 12/10/18

Position Summary: Provide clinical behavioral health services in a manner that upholds the health center’s mission and quality standards, and results in improved patient health outcomes and satisfaction, as well as strong operational and fiscal capacity of the health center.

Role Qualifications

Education

      • Minimum – Master’s degree in Social Work – Licensed Clinical Social Worker (LCSW)

Experience

      • Working in a medical setting such as primary or specialty care preferred. Must be able to work collaboratively with other healthcare professionals, social service providers, and consumers.

Position Responsibilities:

Organizational

      • Adheres to the organizations mission, vision and values.
      • Adheres to the organization’s policies and procedures including but not limited to standard code of conduct, confidentiality, and compliance.

Location

      • This position requires travel to, but not limited to, all CHDC sites, including meetings, off-site retreats, conferences, workshops, and outreach functions.

Essential Skills & Experience:

      • Provide assistance to mental health consumers in navigating the physical and behavioral healthcare systems to provide integrated health care.
      • Educate individuals on available resources/services to encourage participation in promoting disease prevention, wellness, and an overall healthy lifestyle.
      • Participate in multi-disciplinary treatment team meetings as assigned.
      • Timely reporting of all crisis and unusual incidents to Medical Director. Immediate reporting of psychiatric and medical crises to CMO.
      • Complete detailed documentation for individuals in their clinical record and in other areas as directed.
      • Participate in Quality Improvement program as assigned and attend all meetings and training sessions as assigned.
      • Maintain compliance with all policies and procedures with no unauthorized exception. Work at Community Health and Dental Care as part of an integrated health care team using the provided trained model of integrated Primary Care Behavioral Health.
      • Manage evidence-based screening tools to assess healthcare needs of individuals and report results
      • Work with patients with Opioid Use Disorder in collaboration with our Center of Excellence Team.

LPN, MAT

Department: Behavioral Health
Reports to:  LPN Clinical Lead
OSHA Hazard Level: Low
Written: 01/22/17
FLSA status: Exempt, Salary
Unit Code: 120
Supervisory:None
Revised: 12/14/2018

Position Summary: The primary function of the MAT/LPN is to work as part of an interdisciplinary team to ensure community members with a substance use disorder are receiving appropriate care.

Role Qualifications

Education

      • Full, unrestricted LPN license in the State of PA

Experience

      • Experience in the field of addiction preferred but not required

Location

      • Attendance required at assigned CHDC site

Position Responsibilities

      • Assess, monitor and integrate healthcare needs of patients with SUD
      • Coordinate care for patients with SUD with provider input
      • Identify barriers to care and refer to appropriate services
      • Collaborate with providers, Community Based Care Managers, Behavioral Health & MAT team
      • Assist with general health and wellness education for those with SUD
      • Assist with follow up care, tracking and monitoring of patients with SUD
      • Review and educate patient on MAT program requirements
      • Assess and monitor patients in the induction, stabilization, and maintenance phases of treatment under provider supervision
      • Assisting with Vivitrol and Sublocade coordination and record keeping
      • Administers Vivitrol and Sublocade injections
      • Completes appropriate documentation in EHR

Organizational

      • Adheres to the organizations mission, vision and values
      • Adheres to the organization’s policies regarding time and attendance
      • Complies with accepted dress code and maintains a professional image
      • Demonstrates reliability and trustworthiness
      • Manages time and other resources to meet established goals within the agreed upon time frames
      • Demonstrates flexibility in the acceptance and completion of work assignments
      • Participates in the department’s performance improvement activities
      • Maintains patient/employee confidentiality in the management of information
      • Observes the Health Care System’s compliance policies
      • Demonstrates ability to be self-directed, highly organized, multi-tasked capable, and proficient in problem solving skills
      • Desire and willingness to expand knowledge in the field of addiction
      • Demonstrates success in influencing patients and providers
      • Demonstrates ability to work effectively with all levels of administrative and professional personnel
      • Demonstrates proficiency with data analysis and ability to organize data in support of reporting needs

Compliance Provision

      • This position requires compliance with Health Center’s written standards, including its Standards of Conduct and policies and procedures (“Written Standards”). Such compliance will be an element considered as part of the employee’s regular performance evaluation.
      • Failure to comply with Health Center’s Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or Health Center’s Written Standards, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with Health Center’s Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance Through Appropriate Disciplinary Actions.

Certified Medical Assistant (PCMH)

FULL TIME

The Medical Assistant (MA) is responsible for performing a variety of duties working collaboratively with the medical provider and care coordinators/site coordinator. The MA is involved in both the clinical and clerical duties of the practice in order to deliver optimal patient care services within the scope of the medical assistant’s professional expertise. The MA may provide care which is considered routine, poses little potential hazard for the patient, involve little or no modification from one client-care situation to another, be performed with a predictable outcome, or does not inherently involve ongoing assessments, interpretations, or decision-making, which could not be logically separated from the procedure itself. The MA must be certified by the AAMA and recertify every 5 years. Download Application

Education

  • Medical Assistant certification from accredited school.
  • Knowledge of medical terminology.
  • Certification from formal training program required.
  • Computer experience required, EMR preferred, NextGen Preferred.
  • CPR certification required.
  • Certification by the American Association of Medical Assistants (AAMA) required.

Experience

  • One to two years physician office experience preferred.

Certified Medical Assistant (PCMH)

PART TIME

The Medical Assistant (MA) is responsible for performing a variety of duties working collaboratively with the medical provider and care coordinators/site coordinator. The MA is involved in both the clinical and clerical duties of the practice in order to deliver optimal patient care services within the scope of the medical assistant’s professional expertise. The MA may provide care which is considered routine, poses little potential hazard for the patient, involve little or no modification from one client-care situation to another, be performed with a predictable outcome, or does not inherently involve ongoing assessments, interpretations, or decision-making, which could not be logically separated from the procedure itself. The MA must be certified by the AAMA and recertify every 5 years. Download Application

Education

  • Medical Assistant certification from accredited school.
  • Knowledge of medical terminology.
  • Certification from formal training program required.
  • Computer experience required, EMR preferred, NextGen Preferred.
  • CPR certification required.
  • Certification by the American Association of Medical Assistants (AAMA) required.

Experience

  • One to two years physician office experience preferred.

Certified Medical Assistant (PCMH)

PART TIME EVENING

The Medical Assistant (MA) is responsible for performing a variety of duties working collaboratively with the medical provider and care coordinators/site coordinator. The MA is involved in both the clinical and clerical duties of the practice in order to deliver optimal patient care services within the scope of the medical assistant’s professional expertise. The MA may provide care which is considered routine, poses little potential hazard for the patient, involve little or no modification from one client-care situation to another, be performed with a predictable outcome, or does not inherently involve ongoing assessments, interpretations, or decision-making, which could not be logically separated from the procedure itself. The MA must be certified by the AAMA and recertify every 5 years. Download Application

Education

  • Medical Assistant certification from accredited school.
  • Knowledge of medical terminology.
  • Certification from formal training program required.
  • Computer experience required, EMR preferred, NextGen Preferred.
  • CPR certification required.
  • Certification by the American Association of Medical Assistants (AAMA) required.

Experience

  • One to two years physician office experience preferred.

Job Title: Patient Services Representative

Download Application

Position Summary: Provides general clerical support to primary care teams and general customer service for health center patients and visitors.

Role Qualifications:

Education: High school diploma or equivalent

Experience: Medical or dental office experience or background required

Location: Attendance required at assigned CHDC site(s)

POSITION RESPONSIBILITIES:

      • Performs duties of Front Desk Secretary/Receptionist as needed (greeting patients and visitors, patient intake and input of all required registration information, scheduling appointments, etc.) at assigned area within the health center.
      • Verifies and updates patient information at each visit (address, phone, insurance, etc.)
      • Intake of insurance information and verification
      • Management of patient flow
      • Supports Billing Department by documenting correct billing information at the point of service (including eligibility verification, updating insurance information, and appointment tracking)
      • Collects co-payments and payments from patients at the point of service. Also making sure that your cash drawer balances daily.
      • Provides patient services, including resolving complaints, making daily reminder calls, etc.
      • Operates main telephone switchboard, routes calls, takes patient messages, sets appointments according to protocol.
      • Provides translation services as able and appropriate.
      • Performs all assigned duties in a manner consistent with maintaining a safe and respectful patient care environment.
      • Performs other related duties as required or assigned.

Organizational

      • Adheres to the organizations mission, vision and values.
      • Adheres to the organization’s policies regarding time and attendance.
      • Complies with accepted dress code and maintains a professional image.
      • Demonstrates reliability and trustworthiness.
      • Manages time and other resources to meet established goals within the agreed upon time frames.
      • Demonstrates flexibility in the acceptance and completion of work assignments.
      • Participates in the department’s performance improvement activities.
      • Maintains patient/employee confidentiality in the management of information.
      • Observes the Health Care System’s compliance policies.

Employment Application

Download Application

Benefits include: Medical, Dental, Life Insurance, STD/LTD program paid 100% for employee and a matching 401K program.

CHDC retains all resumes for up to three months and are reviewed for qualifications as positions become open. Resumes may be submitted in the following manner:

Email:

HR@ch-dc.org (preferred)

Fax:

484-941-5080

No phone calls please